Return Policy

15-Day Return Policy

Thank you for shopping at QD Caps! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item(s) within 15 days of delivery for a refund or exchange. Please review the terms below:

Eligibility for Returns:

1. Items must be returned in their original condition:
   • Unworn, unwashed, and undamaged.
   • Original tags and packaging must be included.
2. Proof of purchase (e.g., order confirmation or receipt) is required.
3. Customized or personalized items are not eligible for return unless they arrive damaged or defective.

Return Process:

1. Initiate the Return:
   Contact us at [Your Email Address] or [Your Phone Number] with your order details and reason for the return.
2. Return Authorization:
   Once approved, we will provide instructions for returning the item.
3. Shipping Costs:
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.
   • We recommend using a trackable shipping method.

Refunds and Exchanges:

• Refunds:
  Once we receive and inspect the item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
• Exchanges:
  If you prefer an exchange, we will ship the new item after receiving and verifying the returned product.

Non-Returnable Items:

• Items marked as "final sale."
• Gift cards.
• Items returned after the 15-day window.

If you have any questions or need assistance, feel free to contact us at [Your Email Address]. We appreciate your business and look forward to serving you again!

QD Caps Team